COVID-19 UPDATES

THE ARRIVAL OF A NEW PHASE….

We all have witnessed how the Covid-19 Pandemic shook the entire world with its deadly virus and effected miions of lives, businesses and lifestyle. The damage caused by this pandemic worldwide was evident enough to prove that life is so uncertain and precious. But the learning from this phase has surely given us so much to take ahead with for a better and a stable future.

BECAUSE WE CARE….

The measures that we have taken to ensure that the health and safety of our guests and team members is and will always be our top priority. All our existing SOPs and Protocols have been modified and are now in line with the guidelines issued by the World Health Organization (WHO), Ministry of Health and Family Welfare (MHFW) and Food Safety and Standards Authority of India (FSSAI).

  • Maintain 2 meter distance from others at all times for SOCIAL DISTANCING
  • Wear MASK at all times
  • SANITIZE hands frequently
  • WASH hands for 20 seconds after touching any surface
  • AVOID touching your eyes, nose and mouth with unwashed hands
  • COVER your mouth and nose with a tissue while coughing and sneezing

  • Mandatory for staff to download AAROGYA SETU APP to ensure their safety.
  • Hygiene kits will be provided to guests and staff at all interaction points.
  • Mandatory for all team members to wear masks at all times and gloves whenever required.
  • Each department will have Departmental Hygiene Coordinator who will ensure that social distancing and personal hygiene is practiced in their respective departments.
  • All guest and staff areas will be fully ventilated and fresh air systems will always be on. In case of air conditioning, temperature will be maintained at 24 degree (+/- 1 degree)
  • Staff uniform will be cleaned on daily basis. No uniforms will be stored in lockers.
  • Signage encouraging social distancing will be visible all across the common areas.
  • Self declaration form (Employees/Food Handlers/Visitors/Guests) will be in place which inform about signs/symptoms of respiratory illness before or during work /visit to premises.
  • Disposal of PPE will be done by wrapping in tissue and throwing back in a designated dustbin named Bio-waste.
  • Best practices of Cleaning and sanitization will be followed in all areas.
  • Frequency to be defined as per the requirement using safety measures.
  • Everyone is a Housekeeper 24×7. Associates will disinfect their own workspaces every 45 minutes. Special attention to be given to touch points.
  • Emergency Response Team will be established to deal with suspected cases. Nodal Officer will be designated who will take decisions and communicate with staff and local authorities. Their contact details will be shared with all employees.
  • Sanitizers will be placed at all critical touch points in the heart of the house areas. e.g. staff entrance, lift landings, corridors, entrance of washrooms, outside lockers, uniform rooms, employee dining etc.
  • Sharing of lockers by employees will be prohibited and a gap of at least 1 meter to be maintained by employees while using lockers.
  • All billing processes need will be handled with gloves and mask.
  • Dedicated room/area will be designated to handle unwell guests/employees.

WHILE STARTING FROM HOME AND REACHING OFFICE….

  • Use your own transport preferably while coming to the office. Do not forget to wear gloves, mask and carry sanitizer.
  • In case of using public transport, maintain distance from others, sanitize your hands before boarding and after stepping out of the vehicle.
  • All associates will be required to go through mandatory temperature check at the hotel staff entrance.
  • Associates with cold, cough or temperature of more than 98.6 degree fever should stay at home and consult doctor.

WHEN IN OFFICE…

  • Namaskar will be used togreet colleagues and guests.
  • Social distancing will be strictly followed by all associates at all times.
  • In case of using elevator, maintain distance from others.
  • Keep work space, desktop, surfaces clean and sanitized,Frequently sanitize your hands after using surfaces like door handles, elevator buttons etc.
  • Avoid sharing of food, water or stationary with others.
  • Team members will adhere to social distancing by queuing in circular indicators marked in time office, staff lockers, washrooms, elevators and others.

WHILE LEAVING FROM OFFICE AND REACHING HOME….

  • Wear mask and gloves wherever necessary
  • Leave shoes outside home and office bag at entry Avoid physical contact with your family members or any surface before washing hands
  • Wash hands for 20 seconds
  • Disinfect shoes and bag
  • Put your worn clothes and mask for washing
  • Take shower immediately

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Guest will be encouraged to book rooms on single occupancy. In case of room for a family, only up to two adults to be accommodated. If third occupant (child) is required to be accommodated, same can be done by offering a mandatory extra bed at INR 1500+ taxes.
  • Guests booking from any source will be asked to share crucial documents such as digital ID’s /passport and visa on mail prior to check-in, wherever we have the contact details.
  • More emphasis will be given on advance payment/digital payment/credit card authorization payment for room bookings to avoid cash exchange.
  • Room Reservation confirmations will have details of safety and hygiene guidelines being followed by the hotel.
  • The brand website will feature all safety and hygiene guidelines being followed at the hotel.

  • Maintain 2 meter distance from others at all times for SOCIAL DISTANCING
  • Wear MASK at all times
  • SANITIZE hands frequently
  • WASH hands for 20 seconds after touching any surface
  • AVOID touching your eyes, nose and mouth with unwashed hands
  • COVER your mouth and nose with a tissue while coughing and sneezing
  • Mandatory for staff to download AAROGYA SETU APP to ensure their safety.
  • Hygiene kits will be provided to guests and staff at all interaction points.
  • Mandatory for all team members to wear masks at all times and gloves whenever required.
  • Each department will have Departmental Hygiene Coordinator who will ensure that social distancing and personal hygiene is practiced in their respective departments.
  • All guest and staff areas will be fully ventilated and fresh air systems will always be on. In case of air conditioning, temperature will be maintained at 24 degree (+/- 1 degree)
  • Staff uniform will be cleaned on daily basis. No uniforms will be stored in lockers.
  • Signage encouraging social distancing will be visible all across the common areas.
  • Self declaration form (Employees/Food Handlers/Visitors/Guests) will be in place which inform about signs/symptoms of respiratory illness before or during work /visit to premises.
  • Disposal of PPE will be done by wrapping in tissue and throwing back in a designated dustbin named Bio-waste.
  • Best practices of Cleaning and sanitization will be followed in all areas.
  • Frequency to be defined as per the requirement using safety measures.
  • Everyone is a Housekeeper 24×7. Associates will disinfect their own workspaces every 45 minutes. Special attention to be given to touch points.
  • Emergency Response Team will be established to deal with suspected cases. Nodal Officer will be designated who will take decisions and communicate with staff and local authorities. Their contact details will be shared with all employees.
  • Sanitizers will be placed at all critical touch points in the heart of the house areas. e.g. staff entrance, lift landings, corridors, entrance of washrooms, outside lockers, uniform rooms, employee dining etc.
  • Sharing of lockers by employees will be prohibited and a gap of at least 1 meter to be maintained by employees while using lockers.
  • All billing processes need will be handled with gloves and mask.
  • Dedicated room/area will be designated to handle unwell guests/employees.

WHILE STARTING FROM HOME AND REACHING OFFICE….

  • Use your own transport preferably while coming to the office. Do not forget to wear gloves, mask and carry sanitizer.
  • In case of using public transport, maintain distance from others, sanitize your hands before boarding and after stepping out of the vehicle.
  • All associates will be required to go through mandatory temperature check at the hotel staff entrance.
  • Associates with cold, cough or temperature of more than 98.6 degree fever should stay at home and consult doctor.

WHEN IN OFFICE…

  • Namaskar will be used togreet colleagues and guests.
  • Social distancing will be strictly followed by all associates at all times.
  • In case of using elevator, maintain distance from others.
  • Keep work space, desktop, surfaces clean and sanitized,Frequently sanitize your hands after using surfaces like door handles, elevator buttons etc.
  • Avoid sharing of food, water or stationary with others.
  • Team members will adhere to social distancing by queuing in circular indicators marked in time office, staff lockers, washrooms, elevators and others.

WHILE LEAVING FROM OFFICE AND REACHING HOME….

  • Wear mask and gloves wherever necessary
  • Leave shoes outside home and office bag at entry Avoid physical contact with your family members or any surface before washing hands
  • Wash hands for 20 seconds
  • Disinfect shoes and bag
  • Put your worn clothes and mask for washing
  • Take shower immediately

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